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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Customer is responsible for return shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
At this time, we are unable to offer exchanges. Once the return is accepted, please make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
MTB enthusiasts & RACErs
Welcome to SmoothMTB! I’m Joey, the founder of SmoothMTB. We’re all about helping you AMPLIFY your mountain bike experiences. It’s not just about riding trails… We race bikes, show you the best trails, test and review products/gear, and help you take your riding skills and fitness to the next level!
Please feel free to reach out to us if you have questions, recommendations or would like to partner with us → contact us.